Delivery, Payment & FAQ
Answers to the questions we hear most on WhatsApp. Can't find what you need? Message us and we'll help.
- How long does an order take?
- Every piece is made to order by hand. Standard items typically take 4–6 days; custom orders or larger pieces (like queen and king throws) may take 1–2 weeks. We'll confirm your exact lead time on WhatsApp when you order.
- How do I pay?
- We accept EFT and cash on collection. For custom orders, we ask for a 50% deposit upfront to begin work, with the balance due before delivery or collection.
- How is my order delivered?
- We deliver via courier (PUDO/Paxi or a local courier, depending on your area) or you can arrange collection with us in Johannesburg. Courier costs depend on your location and are quoted separately from the item price.
- Can I request a custom colour, size or design?
- Yes — message us on WhatsApp with what you have in mind. We'll confirm feasibility, price and lead time before starting your order.
- How do I care for my crochet item?
- Hand wash in cold water with a gentle detergent, avoid wringing, and dry flat away from direct sunlight to keep the stitches and shape looking their best.
- What is your returns policy?
- Because every item is handmade to order, we're unable to accept returns or exchanges for change of mind. If your item arrives damaged or with a manufacturing defect, contact us on WhatsApp within 48 hours of delivery and we'll make it right.